Bow bellé-brown

I am extremely dissatisfied with my experience with this clothing brand due to inaccurate sizing, poor communication, and unprofessional customer service.

I ordered (ORDER# 1018)a shirt and skirt in Large size total cost on website PKR 4199/- plus 250/- delivery charges which was listed on the website as having a 23-inch chest measurement. I specifically requested a customization to increase the chest size to 24 inches and was informed that an additional charge would apply. I agreed to the extra cost, bringing the total to PKR 4,400, plus PKR 250 delivery charges, for a final amount of PKR 4,650. I paid PKR 1,000 in advance and later paid the remaining PKR 3,650 in full on delivery.

However, upon receiving the order, I discovered that the shirt was not only different from the customized 24-inch chest size I paid for, but it did not even meet the standard Large size measurement 23-inches as advertised in size chart on the website. The actual chest measurement was only 22 inches which i received.

After I reported the issue, the brand acknowledged that a mistake had been made. Despite this, the owner has not been cooperative in resolving the matter. It has now been five days since I was informed that the correct replacement would be dispatched, yet I have received no update, no tracking ID, and no dispatch confirmation. Whenever I request shipment details, my messages are either ignored or left unanswered.

What makes the situation even more concerning is the lack of transparency. I am being told that an unidentified rider will collect the incorrect parcel and that another rider will deliver the replacement. No courier details, rider information, contact numbers, tracking links, or shipment references have been provided. This raises serious concerns about the professionalism and reliability of the process.

Additionally, I am being asked to paste some sort of information on an invoice while giving the incorrect parcel to unidentified rider as instructed by the seller. As a customer, I do not believe it is my responsibility to manage the correction of a mistake made by the business. It is the responsibility of the brand to rectify its error and ensure a smooth, hassle-free replacement process for the customer.

The entire experience has been frustrating, unprofessional, and poorly managed. I paid extra for a customized product and received an item that did not match either the website specifications or my customization request. The lack of communication, absence of shipment tracking, and unclear replacement process are completely unacceptable. I expected better accountability and customer service from a business handling paid orders.

I expect a prompt and professional resolution to this matter, including clear communication and the delivery of the correct item that I paid for. If this issue is not addressed satisfactorily within a reasonable timeframe, I will be compelled to pursue my consumer rights through the consumer protection channels. Regards,